Policies
Clear expectations. Better appointments.
These are recommended launch policies and should be reviewed by the owner before publication.
Recommended booking policies
- Booking guarantee: require a valid card on file or approximately 30% deposit to hold a mobile appointment.
- 24+ hour cancellation: allow cancellation or rescheduling without a service penalty, subject to refund-processing terms.
- Under 24 hours: charge up to 50% of the scheduled service.
- Under 4 hours / no-show: charge up to 100% because mobile travel time has been reserved.
- Late client: session may still end at the scheduled time to protect the next booking.
- Travel / parking: disclose extended-travel fees before confirmation; add parking or valet at actual cost when required.
Professional & safety policy
- Professional massage services only.
- Inappropriate or sexual requests or behavior result in refusal or termination of service.
- The service location must be safe, lawful, and reasonably accessible.
- Clients should disclose relevant contraindications or concerns through the approved intake process before service.
- The Remedy may decline or discontinue a session when safety, health, conduct, or environmental conditions make service inappropriate.
Owner review required: final cancellation, refund, consent, intake, and health-screening language should match the booking platform, insurance requirements, and applicable California/local rules.